When to Pick Up the Phone
When your conversation spreads across more than one medium (from email, to text, to Messenger) When you find yourself asking, “What am I supposed to say to that?” When you wonder, “Wait, what happened here?” When you feel your blood pressure rising When you’re sure the other person is thinking annoyed thoughts about you When …
When You’re Speaking, Start with Silence
When you’re delivering a speech or presentation, what should you do first? Here’s my suggestion, and it may seem counterintuitive. Don’t start talking. Stay quiet. Take your place at the front of the room. Look around. Smile. Wait. Let everyone settle. See them looking back at you. Remember your intention: what are you here to …
