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We coach speakers every day. And every day, someone tells us, “I just feel more comfortable when I memorize. How else can I be sure I remembered everything?” This point of view lets us know that the speaker needs to change her intention. When the intention is, “To remember everything I wrote down,” it ... Continue Reading
My gym is right next to an art therapy studio that has classes for adults with learning disabilities. I am often there at the same time that the students are arriving, and yesterday, that was the case. Our workout involved three runs up the hill beside the gym. On the first run, when I ... Continue Reading
It can be tempting to throw a really big word or a complex sentence into your presentation. As with everything else, ask yourself: “What is this for? What’s my intention here?” If the answer is not: “This is the best way to serve my audience,” cut it. Keep it simple.
Leaving a small plane, passengers crowd into the narrow jetway, waiting for the bags that were checked at the gate to be returned to them. They press themselves against the walls, making a corridor for the people who don’t need to wait for their luggage. An airport employee, calling down the jetway, says, “Stand ... Continue Reading
My family and I have recently binge-watched a Netflix show called Hyperdrive. Hyperdrive features a slate of drivers and their souped-up cars racing a course of increasingly crazy obstacles. The drivers go through narrowing walls at top speed, race up inclined six-story tall bridges, and drift their cars sideways into targets. They do all this ... Continue Reading
Imagine that you are walking from one place to another. You must make this journey every day—maybe from home to work. One day, on the road between point A and point B, there’s a huge dog, snapping and snarling at you. The next day, the dog is there again. Each time you try to make ... Continue Reading
It was a busy morning in our house, and I needed to leave early. I asked my kids to do several things before they left for school. The first thing I asked my daughter to do involved looking up information on her phone. While she was doing that, I said, “Please make sure to ... Continue Reading
Let’s say I run a thriving dog-walking business. I employ five dog walkers to take various clients on walks on different days, and different times. One walker, someone I have worked with for a while, does a good job but is really flaky about his schedule. He changes things around at the last minute, takes ... Continue Reading
What is your default mode? Are you the listener or the speaker? A loner or a group project cheerleader? The leader or the follower? Do you like to weigh all the options several times before you decide, or go with your gut? Do you express your feelings or hold them to yourself? Are you ... Continue Reading
Oh, meeting amnesia. This isn’t the kind of amnesia that makes you forget to go to a meeting— No, this is what happens the second the meeting is over, and everyone scurries back to their real work. They forget, instantly, about what happened in the meeting and what follow-up actions they are supposed ... Continue Reading
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