You’ve probably read or heard this quote from Maya Angelou:
People will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Of course, she is right. I would add, though, that we often feel a certain way because of something someone says or does.
To this end, it’s worth thinking about the result when we choose to say or do something. “How do I hope this person will feel as a result of what I’m about to say?”
That’s intention. That’s generosity. That’s kindness.