Tips

Ignite your power to communicate.

We coach people to make a fundamental shift in the way they understand their own power to communicate.

We help people feel seen and heard so that they can do their best work.

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How Much Weight Should We Give Your Feedback?

Sometimes clients are referred to Ignite CSP because of negative feedback they received in a performance review, 360 survey, or client comment. The person hiring us passes this feedback along as if it is one of the Ten Commandments, carved into a stone tablet. “This negative thing happened! We need to go into immediate action!” …

Autumn is a New Beginning; or,Three Things I Should Have Been Doing Already

I’ve been writing, thinking, and leading workshops about virtual communication for almost two years. In that time, I have been remarkably hit-or-miss in instituting some of my ideas with my own team. My explanations for this include some that our clients use: our team has worked together for a long time, we’re friends, we have …

What Do You Say About the Elephant in the Room?

What do you do when there’s an elephant in the room?  The project went badly. The leadership made a mistake. There’s a lawsuit the company is going to have to deal with.  Do you address it yourself, or wait until a questioner brings up the lurking pachyderm? My advice, in most cases, is to go …

The Problem with Peanut Butter

Peanut butter is a delicious and filling snack. Peanut butter is sticky. Peanut butter eaten ten minutes before you’re recording an interview is…not a great idea. Maybe have some apple slices instead. (My son Cameron read this blog post and said, “I don’t get it. Is there a metaphor here?” Nope. No metaphor. Straight talk …

How Can I Handle Competing Intentions?

I got to spend some time last week with a wonderful team of people doing incredibly cool work. We were talking about my favorite topic: intentional communication! This team has chosen to really engage with the idea of intention, and to work it into their culture. In fact, they begin meetings by asking what intentions …

When to Pick Up the Phone

When your conversation spreads across more than one medium (from email, to text, to Messenger) When you find yourself asking, “What am I supposed to say to that?” When you wonder, “Wait, what happened here?” When you feel your blood pressure rising When you’re sure the other person is thinking annoyed thoughts about you When …

When You’re Speaking, Start with Silence

When you’re delivering a speech or presentation, what should you do first? Here’s my suggestion, and it may seem counterintuitive. Don’t start talking.  Stay quiet. Take your place at the front of the room. Look around. Smile. Wait. Let everyone settle. See them looking back at you. Remember your intention: what are you here to …

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